1:30 pm AEDT3 hr
CX Skills
8 webinars
Tuesday 10 November
Thursday 12 November
12:30 pm AEDT4 hr
CX Skills$747
Managing Difficult Customers
Daniel Ord
Live · Leadership & culture · Mental health & wellbeing
Wednesday 18 November
1:30 pm AEDT3 hr
Thursday 19 November
12:30 pm AEDT4 hr 30 min
CX Skills$897
CX for Call Centre Team Leaders
Daniel Ord
Live · Leadership & culture · Business planning & strategy
Friday 20 November
9 am AEDT3 hr 30 min
CX Skills$1297
Customer Journey Mapping
Rod Netterfield, Jodie Fielding, Simon Barclay
Live · Business planning & strategy · Digital transformation
9:30 am AEDT3 hr
Thursday 3 December
12:30 pm AEDT4 hr 30 min
CX Skills$1097
Quality Frameworks for Contact Centres
Daniel Ord
Live · Compliance & regulation · Leadership & culture
Thursday 10 December
12:30 pm AEDT4 hr