This webinar has ended. See upcoming webinars. Financial Advice Association Australia FAAA's Head of Professional Standards and an AFCA Senior Ombudsman discuss significant AFCA decisions and what they mean for financial advisers.AFCA Case Studies: October 2026
When
11 am Brisbane · 11:30 am Adelaide · 9 am Perth · 1 hr
What you’ll learn
- Recent significant AFCA decisions
- Implications for the adviser community
- Lessons for complaint handling and advice practice
Speakers
Robert Kimberley
Head of Professional Standards & Accountability, Financial Advice Association Australia
Has led the FAAA's professional standards function since 2021. Brings more than 15 years in financial services in Australia and overseas, across wealth managers, major banks and regulators, specialising in dispute resolution and advice review.
Nicholas Battaerd
Senior Ombudsman (Investments & Advice), Australian Financial Complaints Authority
Senior Ombudsman for investments and advice at AFCA, having joined in 2024 from KPMG Law's financial services team. Has worked in financial services law in Australia and the UK, including in-house at UBS, RBS and HSBC. Holds law and commerce degrees from the University of Wollongong.
Hosted by
Financial Advice Association Australia
The Financial Advice Association Australia is the main professional body for financial advisers. It formed in 2023 from the merger of the Financial Planning Association and the Association of Financial Advisers. Its webinars are CPD sessions on the realities of advice practice: AFCA case studies, drought support for farming clients, giving and philanthropy conversations, and changes to super rules. They suit practising advisers and paraplanners.