All webinars / Leadership & culture A three-hour live online course giving anyone who speaks with customers on the phone a structure for every call.Customer Service Phone Essentials
When
12:30 pm Brisbane · 1 pm Adelaide · 10:30 am Perth · 3 hr
What you’ll learn
- Stronger starts and finishes to every call
- Clearer answers customers understand first time
- Calmer handling of difficult callers
Speaker
Trainer, CX Skills
Customer service and contact centre training specialist who runs CX Skills' service and sales courses.
Hosted by
CX Skills runs live online public courses on Zoom for customer-facing teams across Australia, New Zealand and Asia Pacific: phone, email and face-to-face service, managing difficult customers, retention, quality assurance, journey mapping and contact centre leadership. Courses run as one or two half-day sessions with trainers such as Simon Blair and Daniel Ord. They're paid, with discounts for groups and ACXPA members.