All webinars / Leadership & culture A three-hour live online course for anyone who serves customers face to face, in retail, hospitality, tourism, events and front desks.Frontline Customer Service Essentials
When
8:30 am Brisbane · 9 am Adelaide · 6:30 am Perth · 3 hr
What you’ll learn
- Strong first impressions
- Professional, confident engagement
- Questioning and active listening
- Handling complaints calmly
Speaker
Trainer, CX Skills
Customer service and contact centre training specialist who runs CX Skills' service and sales courses.
Hosted by
CX Skills runs live online public courses on Zoom for customer-facing teams across Australia, New Zealand and Asia Pacific: phone, email and face-to-face service, managing difficult customers, retention, quality assurance, journey mapping and contact centre leadership. Courses run as one or two half-day sessions with trainers such as Simon Blair and Daniel Ord. They're paid, with discounts for groups and ACXPA members.