All webinars / Leadership & culture Learn de-escalation, communication and solution strategies for challenging customer situations. Registration is $821.70 including GST for both sessions; they are not separate $821.70 bookings.Managing Difficult Customers - Session 1 of 2
When
11:30 am Brisbane · 12 pm Adelaide · 9:30 am Perth · 4 hr
Speaker
Trainer, CX Skills
Global customer service, contact centre and CX trainer, and a specialist in quality assurance frameworks.
Hosted by
CX Skills runs live online public courses on Zoom for customer-facing teams across Australia, New Zealand and Asia Pacific: phone, email and face-to-face service, managing difficult customers, retention, quality assurance, journey mapping and contact centre leadership. Courses run as one or two half-day sessions with trainers such as Simon Blair and Daniel Ord. They're paid, with discounts for groups and ACXPA members.