All webinars / Compliance & regulation A live online course in two sessions for QA and contact centre managers on designing, building and improving a quality framework.Quality Frameworks for Contact Centres
When
11:30 am Brisbane · 12 pm Adelaide · 9:30 am Perth · 4 hr 30 min
What you’ll learn
- One quality framework everyone trusts
- Consistent, calibrated scoring
- QA that drives coaching and better CX
Speaker
Trainer, CX Skills
Global customer service, contact centre and CX trainer, and a specialist in quality assurance frameworks.
Hosted by
CX Skills runs live online public courses on Zoom for customer-facing teams across Australia, New Zealand and Asia Pacific: phone, email and face-to-face service, managing difficult customers, retention, quality assurance, journey mapping and contact centre leadership. Courses run as one or two half-day sessions with trainers such as Simon Blair and Daniel Ord. They're paid, with discounts for groups and ACXPA members.