All webinars / Marketing A live online course in two three-hour sessions on keeping customers who call to cancel, downgrade or leave.Retention Foundations
When
12:30 pm Brisbane · 1 pm Adelaide · 10:30 am Perth · 3 hr
What you’ll learn
- What's really driving the decision, beyond what's said
- Discovery techniques that show where the value broke down
- Making customers feel heard in the moments that matter
- Targeted solutions, value checks and a warm close
Speaker
Trainer, CX Skills
Customer service and contact centre training specialist who runs CX Skills' service and sales courses.
Hosted by
CX Skills runs live online public courses on Zoom for customer-facing teams across Australia, New Zealand and Asia Pacific: phone, email and face-to-face service, managing difficult customers, retention, quality assurance, journey mapping and contact centre leadership. Courses run as one or two half-day sessions with trainers such as Simon Blair and Daniel Ord. They're paid, with discounts for groups and ACXPA members.