All webinars / Digital transformation A vendor-neutral CXFOCUS panel on evaluating contact centre platforms: what growing businesses actually need, testing AI and integration claims, and the hidden costs of ownership.Success or failure! Is your contact centre on the right path for the future?
When
10 am Brisbane · 10:30 am Adelaide · 8 am Perth · 1 hr
What you’ll learn
- How to cut through vendor marketing to the capabilities growing businesses need
- How to stress-test AI and integration claims
- What to look for in total cost of ownership, and how it can shift over time
- How to judge whether a platform can scale with your business
Speakers
Technology Writer & Speaker
Founder & CTO, Byte
Founder & Principal Analyst, CrayonIQ
Co-founder & Principal Advisor, CXTT
Hosted by
CXFOCUS covers the Australian and New Zealand customer experience community with project analysis, expert commentary and peer perspectives across contact centres, employee experience and digital experience. Its webinars are vendor-neutral panels with Q&A on choosing and running CX technology. They suit contact centre leaders, CX managers and the IT and procurement teams that buy their platforms.