All webinars / AI A CX Network APAC fireside chat on how AI agents are changing customer service roles, skills, staffing and reskilling.The future of customer service work: How AI agents change the workforce
When
4 pm Brisbane · 4:30 pm Adelaide · 2 pm Perth · 1 hr
What you’ll learn
- How AI agents are reshaping customer service roles and responsibilities
- Which roles and skills are likely to evolve or emerge
- What AI-driven change means for staffing, reskilling and workforce planning
Speakers
Chief Information & Strategy Officer and Board Director, Inspiro
Director, AI, APAC, NiCE
Managing Director, GTM, Accenture Song
Hosted by
CX Network publishes news, research and free webinars for customer experience and customer service leaders, and runs CX conferences around the world. Its APAC webinars are held from Singapore at Australian-friendly times, usually as sponsored panel discussions with practitioners and vendors on AI, workforce and service design.